Terms and Conditions

Prices

In addition to the free service we offer via our website www.spoerg-piloten.dk we offer consultancy services to both the private and commercial sector.

We charge an hourly rate of 1500 DKK incl. Danish VAT. Initial korrespondance (leading up to the meeting) via email or phone is without charge.

Further more we offer a satisfaction guaranteed policy. Our guarantee ensures that if you are able to provide us with a rationale behind why you are not satisfied, we do not expect you to pay us for the meeting. Any claim under our satisfaction guaranteed policy, must be received before you leave the meeting venue.

Invoices are emailed after delivery of service and come with a 10 day payment deadline. Payment is possible via banktransfer, dankort, mobile pay or cash.

If we have to issue a payment reminder, it will be subject to a rate of 7% per reminder plus an administation fee of 75 DKK per reminder. We will hand over collection of late payment to an incasso service after our third and final reminder. There will be a minimum of 10 days between reminders.

Private sector consultancy services

All cost related to agreed place of meeting as well as coffee and tea during the meeting, is included in the price. All meetings are planed around your availability and you are never committed to receiving a fixed amount of consultancy hours. Our consultants are spread out over most of Denmark, hence we are often able to offer meetings in your local area.

For cancellations within 24 hours of a planned meeting, we reserve the right to send you an invoice for any expenses we might have incurred. Unless due to force majeure, all cancellations within 3 hours of agreed time will be invoiced for the full amount.

Commercial sector consultancy services

All initial business meetings are free of charge. We can arrange meeting facilities in the Copenhagen area or in some cases travel to meet you at your location. Contracted work, is normally based on a fixed price.

Conditions

Pro Pilots ApS strive to deliver serious, competent and thorough consultancy services with a 100% customer satisfaction rate.

Pro Pilots ApS work together with carefully recruited external consultants. All consultants are bound by a contractual agreement to follow our Standard Operating Procedures (SOP).

We conduct routine costumer satisfaction surveys, to ensure that we meet the expectations of our costumers and live up to our ethos of delivering serious, competent and thorough consultancy services.

Contents from our website www.propilots.dk may be copied and distributed subject to the following:

  • Contents is copied in its full length
  • Contents is not edited
  • The source, www.propilots.dk, is clearly marked
  • Permission to use contents for commercial use may be granted, possibly subject to a contract.

Our primary way of communicating is via e-mail. It should be noted, that Pro Pilots ApS does not incrypt e-mail. By contacting us, you accept that confidential information can be passed via email without encryption.

Disclaimer

Pro Pilots Consulting ApS can under no circumstances be held responsible or liable for the information provided via our website www.propilots.dk or during consultancy services. This is valid regardless wether the information provided, against our expectations, is later deemed to be incorrect and lead to a loss that can be linked to following our advice.

The delivery of consultancy services by Pro Pilots ApS is based on our objective research and knowledge and it is at all times, the responsibility of the customer to remain critical and check the information and make own decisions. Pro Pilots ApS will never dictate any decisions on behalf of the customer but if instructed we will provide advice on what options we consider to be of advantage for the customer.

Pro Pilots ApS is not an official source of of law and our interpretations of laws etc may be biased by our subjective understanding. It is at all times, the responsibility of the customer to remain critical to all information provided via our website www. propilots.dk and provided via our consultancy services.

Pro Pilots ApS takes no responsibility for contents on other websites, which we may link to from www.propilots.dk

Pro Pilots ApS reserve the right to edit contents on our website with no prior notice without being held liable in any connection.

General Data Protection

Personal data means any information about an identified or identifiable natural person.

By using https://spoerg-piloten.dk or https://propilots.dk or ordering courses and using our Webshop, you agree that Pro Pilots ApS registers and processes your personal information in accordance with the below.

Pro Pilots fully respects all requests for the confidentiality of personal information that you provide on our websites. In addition, we are aware of the need for adequate protection and sound processing of your personal information. Pro Pilots ApS registers and processes personal information in accordance with the rules currently in force.

You can use https://spoerg-piloten.dk or https://propilots.dk without telling us who you are or giving personal information about yourself. We use cookies, but the use of the websites does not in itself involve the registration of personal data.

However, Pro Pilots ApS needs certain personal information in order to trade with you and deliver goods, news and other services to you. Pro Pilots ApS therefore records and processes the personal information that you give, when you:

• Make a purchase in our webshop
• Sign up for a newsletter
• Participates in a competition
• Send a query, complain or give us feedback, or
• In addition, personal information is provided to us via website or otherwise.

By submitting personal information you agree that Pro Pilots ApS processes the personal information, including that Pro Pilots ApS:

• registers the personal information you provide
• records information about the purchases you make.

Pro Pilots ApS does not sell, transfer or otherwise disclose your personal information to third parties. However, your personal information may be left to our collaborators, who in this case process your personal information on our behalf and according to our specific and purpose-restricted instructions (a so-called data processor agreement).

Pro Pilots ApS does not store information about your payment options, such as card numbers on debit cards, bank account numbers or the like.

The purpose of the registration and processing of personal data is to be able to deliver purchased goods to you as well as help with any errors in order or delivery.

The legal basis for the processing of personal data is your consent.

Personal data are stored for 5 years to comply with the provisions of the Accounting Act. Personal data are stored in Denmark.

You are entitled at any time to

• Get informed what personal information Pro Pilots ApS has registered about you
• Get corrected incorrect, incomplete or irrelevant personal information
• Have transferred your registered personal data to third parties
• Request to delete all personal information.

You may at any time withdraw consent for processing personal data at Pro Pilots ApS. However, this does not affect the legality of prior treatment based on the consent before withdrawal.

The data controller is

Pro Pilots ApS
Essenbækvej 1
Assentoft
8960 Randers SE
CVR 38423851

Any question and any request or inquiry regarding Personal Data must be written to kontakt@propilots.dk .

Appeals against Pro Pilots ApS’s processing of personal data can be addressed

Datatilsynet
Borgergade 28,5
1300 Copenhagen K

dt@datatilsynet.dk

www.datatilsynet.dk